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Shipping & Returns

Shipping & Returns

Shipping

  • All lighted wall clocks, neon signs and neon clocks usually ships within 1 business day.
  • Most metal signs (unless otherwise noted on the Product Detail Page) are handmade to order and will ship within 2-3 WEEKS (Weekends and Holidays not included). Delivery time will be 2-7 business days once your order has shipped.
  • Orders of 10 or more: lead time of approx. 6-8 WEEKS before shipping.
  • We do not offer any expedited or express shipping.
  • We ship to the US 48 contiguous states ONLY.
  • We ship via USPS Priority Mail, UPS Ground, FedEx Ground or FedEx Smartpost™.
  • Please provide a street address as UPS and FedEx will not deliver to a P.O. Box.

Sales Tax

We are required by the State of Illinois to collect 8.75% sales tax on all orders shipped to Illinois.

Return Policy

Our products are top quality merchandise, but we understand that sometimes you just aren't happy with something you purchased. You can return an item for a refund (less the original shipping costs and a 25% restocking fee) within 14 days of delivery. (excluding personalized and custom signs).

  • A 25% restocking fee will be deducted from your refund on all orders, damaged products exuded. (25% of the order total)
  • Personalized and Custom signs cannot be returned as they are considered "special order".
  • You are responsible for the shipping cost back to us.
  • We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • If your item was shipped with our free shipping promotion, you will be charged the original shipping cost.
  • Returned merchandise must be in new, unused, sell-able condition, packed in original box with all parts(protective plastic film etc.) and all original packaging materials. If not, a 50% restocking fee will be issued. (50% of the order total)
  • You are responsible for shipping the item back to our office. 
  • Upon receipt and inspection at our office you will be issued a refund.
  • You should expect to receive your refund within 5 to 7 business days after we receive the products.

Damaged Products: You must notify us within 3 business days of delivery for a refund.

How to return:

  • Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. 
  • Or call us at 1-800-998-1950
  • Or send us an email at orders@jackandfriends.com
  • We'll notify you via e-mail of your refund once we've received and processed the returned item(s).

Return Address:

Jackandfriends.com
Attn: Returns
22 Huston Street
Galesburg, IL 61401
 

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Copyright 2017 All Rights Reserved. Jackandfriends.com. 22 Huston Street Galesburg, IL 61401 Phone: 1-800-998-1950 Email: support@jackandfriends.com