- Flat Rate Shipping is $8.95

- FREE Shipping on all orders of $79

- We ship to US 48 states only

- All metal signs and metal clocks are made to order and usually ships within 7-14 working days. Large orders (10+ signs) usually ships within 20 working days.

- All lighted wall clocks, neon signs and neon clocks usually ships next business day.

  • We do not offer any expedited or express shipping.
  • We ship via USPS Priority Mail, UPS Ground, FedEx Ground or FedEx SmartPost™.
  • Please provide a street address as UPS and FedEx will not deliver to a P.O. Box.
  • We are a retail store only, no wholesale available.

We are required by the State of Illinois to collect 8.75% sales tax on all orders shipped to Illinois.

Return Policy

Damaged Products:  Claims for missing items or items damaged in transit must be received within 3 business days of delivery.

Our products are top quality merchandise, but we understand that sometimes you just aren't happy with something you purchased. You can return an item for a refund (less the original shipping costs and a 15% restocking fee) within 30 days of delivery. (excluding personalized and custom signs).

  • Personalized and Custom signs cannot be returned as they are considered "special order".
  • Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  • We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • If your item was shipped with our free shipping promotion,  the original shipping cost will be deducted from the refund..
  • Returned merchandise must be in new, unused, sell-able condition, packed in original box with all parts(protective plastic film etc.) and all original packaging materials. If not, a 50% restocking fee will be issued.

How to return:

  • Send us an email at orders@jackandfriends.com
  • We'll notify you via e-mail of your refund once we've received and processed the returned item(s).

Return Address:

Jackandfriends.com
Attn: Returns
22 Huston Street
Galesburg, IL 61401